About FC3/FC5 Compact Personal Copiers and BC-A1 Electronic Whiteboard Copier
We wish to bring your attention to the following product models
Product model | Sales period |
| FC3/FC5 Compact Personal Copiers | 1986 to 1993 |
| BC-A1 Electronic Whiteboard Copier | 1987 to 1990 |
A rare occurrence arising from the effects of aging on one of the electronic components on the surface of the circuit boards may cause a phenomenon known as tracking. Tracking is a phenomenon in which dust and humidity can result in the creation of a weak electrical current in an unintended location, resulting in the creation of a conductive carbon path. While the risk is remote, tracking could result in smoke emission or fire.
There has been no reported incidence of this nature in the South and Southeast Asia region. Nevertheless, Canon will offer free inspections for any evidence of tracking. Please contact your nearest Canon office/representative below.
We apologise for any inconvenience caused.
| Country | Company | Contact Point |
| Bangladesh | Flora Limited | 880 2 9567846 |
| Brunei | Interhouse Company | 673 2 653 001 |
| Cambodia | Royal Cambodia Company | 855 23 428955 |
| India | Canon India Pvt Ltd | 1800-345 3366 (Toll-free) |
| Indonesia | PT Samafitro | 6221 3455521 |
| Malaysia | Canon Marketing (Malaysia) Sdn Bhd | 03 7844 8333 |
| Maldives | SIMDI | 960 324819 |
| Myanmar | ACCEL Int'l | 95 1 202092~96 |
| Nepal | Int'l Electroniccs Concern | 977 1 4421991 |
| Pakistan | Shirazi Trading Company | 92 21 2414643 / 92 21 242 4075 |
| Philippines | Canon Marketing (Philippines) Inc. | 632 884 9000 |
| Singapore | Canon Singapore Pte Ltd | 6799 8686 |
| Sri Lanka | Metropolitan Office Pvt Ltd | 94 1 437797 |
| Thailand | Canon Marketing (Thailand) Co. Ltd | 662 344 9888 |
| Vietnam | Canon Vietnam Representative Office | 848-820-0466 (HCMC) / 844 512 1033 (Hanoi) |